Challenge:
The challenge for a hospital was to improve patient satisfaction and experience by identifying key areas for improvement.

Solution:

Conducted a comprehensive survey of all patients who had stayed at the hospital in the last 6 months, asking questions about their overall experience, quality of care, staff communication, cleanliness, and other important factors.

Conducted focus group interviews with patients who had low satisfaction scores to gain a deeper understanding of their experience and identify specific areas for improvement.

Analyzed survey results to identify key trends and areas for improvement, such as the need for more attentive and empathetic staff communication, better cleanliness and hygiene, and clearer explanations of medical procedures.

Results:

Our approach resulted in the following outcomes:

Developed recommendations on staff training programs to improve communication and empathy towards patients.

Developed a comprehensive cleanliness and hygiene plan, including regular monitoring and improvements in sanitation and hygiene practices.

Developed a clear patient communication plan to provide patients with better explanations of medical procedures and treatments.

Improved patient satisfaction scores and overall hospital experience, leading to increased patient loyalty and recommendations.